Practice Policies
Office Appointment Policies
Our office is open 8:30 am – 4:30 pm, Monday through Thursday. Our phone hours are from 9:00 am – 4:00 pm, Monday through Thursday. After hours or emergency requests can be handled by calling our answering service at (530) 245-1292, or by calling our main line number at (530) 225-8500 and pressing “3” to be connected. The service will put you in touch with the scheduled “on-call” doctor.
Office visits are by appointment. For your first appointment, we ask that you please arrive 30 minutes prior to your scheduled time to allow for paperwork to be filled out.
If you arrive more than 15 minutes past your set appointment time you may need to be rescheduled.
If you are unable to keep an appointment for any reason, please let one of our receptionist know as soon as possible. This enables us to allow someone else, who needs to see the doctor, to schedule in your time slot. We appreciate your thoughtfulness!
Due to the nature of obstetrics and gynecology, our physicians may be required to leave the office for unexpected emergencies. Our receptionists will notify you as soon as possible to reschedule your appointment if such an occurrence arises. Your patience will be greatly appreciated.
Our office is a non-smoking facility, so we ask that you please refrain from smoking at all times.
Medications Refill Policy
To get prescription refills please call your pharmacy. The pharmacy will contact our office to obtain approval, thus ensuring that the refill is for the most current prescription and dose. Please allow 48 hours for all prescription refills to be processed. All refills request must be made during regular office hours. Requests for medications made after hours will be deferred until the next business day.
Financial Policies
As a courtesy, our office will bill your medical insurance plan. However, ultimately the fee for services provided in our office is legally your responsibility. Co-payments are due at the time of service. You must have your current photo ID and an active coverage insurance ID card(s) available at each visit.
After insurance payment, account balances are due and payable within 30 days from the date of patient responsibility. Delinquent balances, which remain unpaid beyond 90 days, will be assigned to a collections agency. Patients who are assigned to collections will be dismissed from the practice, and will not be able to be seen by any of our practitioners in the future. We accept cash, checks, and most major credit cards for the payments.
Please direct any billing questions you may have to our billing company Nifty Billing Solutions at (530) 212-0073.
Surgery Policies
If you are scheduled for surgery you will have a cost estimate prepared for you in advance. Your portion of this cost (deductible and co-pays) is due in full at your pre-operative appointment.